Cokelat Van Houten berulat (Van Houten Chocolate with maggot)

Pada tanggal 24th Mac 2011, sewaktu aku kelaparan, aku pun bukaklah coklat nih..
Seperti biasa, aku patahkan satu bar, n for my surprise, ada ulat dalam tu!! Euuwww....

Aku yg tengah bengang ni, cariklah email or phone number Customer Centre Van Houten kat pembalut tu. Memang takde beb, so dengan susah payah cari kat internet, akhirnye dapat laa jugak buat report.

Tapi jawapan yg diterima adalah sangat tak memuaskan hati...

Thank you for contacting us about one of our products. I understand how upsetting infestation can be and sincerely apologize that you encountered this situation with one of our products.

Infestation is an environmental problem that can occur during the storage and distribution of food products.  While it can be difficult to determine exactly where the infestation occurred, we have comprehensive integrated pest management (IPM) programs in place to prevent infestation in manufacturing and distribution.  IPM programs take into account things such as structural design and maintenance, sanitation, consideration of environmental factors, stock rotation, physical control methods and chemical barriers and controls. Further, manufacturing processes such as nut roasting are at such high temperatures that insects could not survive.

We sell our products in good condition to wholesalers, distributors and retailers who in turn distribute and sell our products to the public.  Unfortunately, products may become infested once they leave our control and enter the distribution system.  Although we print proper storage instructions on all of our outer cartons, we have no control over the environmental storage conditions and stock rotation policies of distributors and retailers.

Infestation can occur if the product is stored with or near infested food or pet products.  Pantry pests can penetrate virtually any type of packaging on the market today, with the exception of glass or metal.

Thank you for contacting us. We would normally send replacement coupons for the product you purchased. Unfortunately, our coupons are not valid outside of the United States. Your information has been forwarded to a Sales Representative for your area.  This representative will contact you to arrange for proper replacement of product.

Susan Harris
Consumer Relations
008193960A



Kalau diorang bagi coupon free pun, aku dah trauma kot nak makan coklat Van Houten ni... huhu.. 


Aku try gak cari website Hak Pengguna ker.. tapi tak jumpa website yg sesuai... Ada apa2 cadangan?